ios & Android mobile App

A Mobile App Feature to Support a Leadership Development Training Program

A selection of screens from the new Leadership Development feature.

The Problem

User Feedback Highlighted the Need for Guided Leadership Training

I.Liv is a B2B2C startup dedicated to promoting women into leadership roles. After launching their foundational program with an accompanying task-tracking app in 2023, user feedback revealed a need for practical guidance on advancing in the workplace.

What's at Stake

Women Are Underrepresented in Leadership –
A Problem at the Core of the I.Liv Mission

The leadership gap that women face is a persistent challenge. By adding a guided training program to their product offerings, I.Liv has a greater chance of helping their core user base. To make this concept a reality, the founders partnered with a leadership subject matter expert to write the program curriculum.

My Role

I Designed an Experience that Seamlessly Integrated into the Existing App

As the sole designer, I led the creation of user flows, updated the information architecture, designed wireframes, and strategically expanded the existing design system. Throughout, I closely collaborated with the Co-Founder / Head of Product and Lead Software Engineer.

When

2024

4 Months

Client

I.Liv is a startup on a mission to promote more women into leadership positions.

Team

  • Co-Founder / Head of Product
  • Founder
  • Lead Software Engineer
  • Lead Product Designer (myself)

Project Outcome

The New Feature Helped to Attract a New Client

The high-fidelity prototypes of the final feature provided a tangible concept to share with business partners and potential clients. Throughout 2024, the program content was created, and we further iterated the key user flows. Development of the feature was completed in late 2024.

The Enrollment Flow prototype I built in Figma uses advanced prototyping features including conditional logic and variables.

The First Cohort Launches January 2025, Offering a Chance to Measure Impact

The new Leadership Development program will launch with its first cohort of users in early 2025. I look forward to capturing feedback and metrics to evaluate the feature’s success and identify opportunities for further improvements.

My Process

Breaking Down the Concept into User Flows Ensured Alignment and Provided a Big-Picture Scope

After the kick-off call with the Head of Product, I identified the user fulls that would encompass working through a full Leadership Development program. This list helped me align with the Founder's on their vision for the concept and provided a full scope of work.

Leadership Feature Concept

Who:
  • Individual Contributors wanting to enter into leadership positions.
  • Managers of various levels wanting to advance their skills.
User Flows Needed in the App:
  • Enrollment into the correct program level
  • “Cross Off” previously completed leadership tasks
  • Activate a leadership task
  • Work through a leadership task
  • Mark leadership task complete
  • View program progress
  • Unenroll in the program
  • Change program level
  • Pause program
  • Mark program complete
Number of Leadership Tasks in a Program:

34 tasks in total, some of which are recurring.

Timeline for a Program:

4-6 months

I Explored Placements that Would Seamlessly Integrate with Existing Features

Information Architecture Concept One

The existing app supported users working through self-defined tasks, while the new program introduced pre-defined tasks for users to complete. Given this major shift, creating a dedicated space within the app was a possible solution.

In concept one, the new program would have it's own space within the app.

Information Architecture Concept Two

Hills, an existing feature, supported users in achieving long-term goals. As the new Leadership Development program was also long-term, I considered nesting it within this feature.

In concept two, the new program would be nested within and interact with an existing feature that has similar qualities.

I Started with Low-Fi Wireframes of the Enrollment Flow and Quickly Ran into Challenges

The Enrollment Flow, as the first user touchpoint, was a natural starting point. Initially, we planned to ask users to "cross off" previously completed tasks to maintain accurate task-tracking data. However, while reviewing the wireframes, the Head of Product and I realized this step would be cumbersome. Ultimately, we decided to move this step out of the Enrollment Flow.

Enrollment Flow Iteration One

Enrollment Flow Iteration Two

I Worked Through the Other User Flows, Which Resolved the Enrollment Flow Challenges

Realizing that asking users to "cross off" pre-completed tasks during enrollment was too burdensome, I knew this needed a different location. Building the other user flows helped me identify a better location, and provided clear overview of the end-to-end program journey. This point of view helped to visualize the feature's placement in the app.

A Dynamic Card Concept Answered the Question of Placement Within the App

After refining the user flows for the Leadership Development feature, it became evident that nesting the new feature within the existing Hills feature was the most effective approach. However, this placement posed a potential challenge, as the feature would be buried a few layers deep within the app. Adding a dynamic card to the home screen resolved this issue by providing a prominent entry point.

The Dynamic Card Also Addressed the Entry and Exit Points of the Enrollment Flow

The dynamic card also established clear entry and exit points for the Enrollment Flow. The most valuable aspect of this approach was its simplicity—users could access program enrollment and all subsequent steps from a single, centralized location.

Enrollment Flow Iteration Three

With User Flows Complete, I Created a Visual Language that Integrates Within the Existing Design System

Tasks for the Leadership Development program were branded as "gems," a theme guiding the visual design. I explored various approaches to iconography, color schemes, and effects, and landed on a style that harmonized with the existing design system.

Lessons Learned

Balancing the Macro and Micro in Tandem Allowed Room for Innovation

The standout innovation in this project was the conditional card on the Home Screen. This idea emerged by simultaneously exploring the macro (information architecture) and the micro (wireframe details). Shifting between these perspectives throughout the process provided flexibility and fueled creativity. I valued this challenge and look forward to similar projects in the future.

Collaboration Made the Process Fun

A major challenge in the process was that the program content did not yet exist. To address this, the Co-Founder and I held brainstorming sessions to work through complex portions of the user flows. While designing without copy isn’t ideal, this challenge pushed us to devise creative solutions that prioritized flexibility in both design and code. Since then, I’ve applied this adaptability to similar challenges in subsequent projects, and have continued to emphasize flexibility and collaboration.

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